Returns Policy
Thank you for shopping at [Your Store Name]. We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we are here to help!
Return Eligibility
1. Timeframe: You have 30 days from the date of purchase to initiate a return.
2. Condition: Items must be in their original, unused condition with all original packaging, tags, and labels intact.
3. Non-Returnable Items: Some items are non-returnable, including:
- Clearance items
- Gift cards
- Personalized or custom-made products
- Items marked as "Final Sale"
How to Return an Item
1. Contact Us: Before returning your item, please contact our customer service team at [your email address] with your order number and reason for return.
2. Return Authorization: Once your return is approved, you will receive a Return Authorization Number (RAN) and further instructions on how to proceed.
3. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
1. Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
2. Partial Refunds: In certain situations, only partial refunds are granted (if applicable):
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned after the 30-day return period.
Exchanges
If you need to exchange an item for a different size, color, or model, please contact us at [your email address]. We will guide you through the exchange process.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including any shipping costs.
International Returns
For international returns, the customer is responsible for return shipping costs, duties, and taxes. Please contact us at [your email address] for return instructions.
Questions?
If you have any questions about our returns policy, please contact our customer service team at [your email address].
Return Eligibility
1. Timeframe: You have 30 days from the date of purchase to initiate a return.
2. Condition: Items must be in their original, unused condition with all original packaging, tags, and labels intact.
3. Non-Returnable Items: Some items are non-returnable, including:
- Clearance items
- Gift cards
- Personalized or custom-made products
- Items marked as "Final Sale"
How to Return an Item
1. Contact Us: Before returning your item, please contact our customer service team at [your email address] with your order number and reason for return.
2. Return Authorization: Once your return is approved, you will receive a Return Authorization Number (RAN) and further instructions on how to proceed.
3. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
1. Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
2. Partial Refunds: In certain situations, only partial refunds are granted (if applicable):
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned after the 30-day return period.
Exchanges
If you need to exchange an item for a different size, color, or model, please contact us at [your email address]. We will guide you through the exchange process.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including any shipping costs.
International Returns
For international returns, the customer is responsible for return shipping costs, duties, and taxes. Please contact us at [your email address] for return instructions.
Questions?
If you have any questions about our returns policy, please contact our customer service team at [your email address].